WHAT ABOUT SHIPPING?
We offer free shipping on all U.S. orders!
WHAT ABOUT INTERNATIONAL SHIPPING?
International shipping price will be calculated at checkout.
WHEN WILL I GET MY ORDER?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but checkout the following estimations:
USA: 5-7 business days
Europe: 10–14 business days
Australia: 12–14 business days
Japan: 10-18 business days
Our fulfillment times for all of our products may be a little longer than usual until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
You can follow our product manufacturing times and add an additional time for shipping on top of them :
Average fulfillment times*
*Displayed in business days
2-7 business days
|Wall Art||2-7 business days|
|Bags||2-7 business days|
|Kids Clothing||2-7 business days|
WHERE WILL MY ORDER SHIP FROM?
We work with an on-demand order fulfillment company with facilities worldwide!
WILL I BE CHARGED CUSTOMS FOR MY ORDER?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
MY ORDER SHOULD BE HERE BY NOW, BUT I DON'T HAVE IT. WHA'TS NEXT?
Before getting in touch with us, please help us out by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Stop by your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at email@example.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
HOW ARE YOUR PRODUCTS MADE?
We work with our own fulfillment centers. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.
HOW DO I TRACK MY ORDER?
You’ll receive a tracking link via email when your order ships out. You can also plug in your tracking number here: https://parcelsapp.com/en/tracking. If you have any questions about your tracking or shipment, drop us a line at firstname.lastname@example.org.
I RECEIVED A WRONG/DAMAGED PRODUCT, WHAT'S NEXT?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at email@example.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!